Return, Refund & Exchange Policy
Effective Date: August 2026
At Lumera Professional, we are committed to providing genuine, professional-grade beauty products. Due to the nature of our products and strict hygiene standards, all sales are considered final. Please read our policy carefully before placing your order.
No Returns Policy
We do NOT accept returns for products that have been delivered successfully.
Once an order has been delivered, it cannot be returned, exchanged, or refunded simply because:
You changed your mind.
You ordered the wrong product.
You no longer need the item.
You selected the wrong color, size, model, or quantity.
You found the product elsewhere.
You do not like the product after purchase.
The packaging has been opened or damaged by the customer.
Customers are responsible for ensuring all order details are correct before completing their purchase.
Hygiene & Safety Products
For health and hygiene reasons, the following products are strictly non-returnable and non-refundable, even if unused after delivery:
Nail Gel Polish
Gel Polish Sets
Acrylic Powder & Liquids
Poly Gel
Builder Gel
Nail Brushes
Nail Tips
PMU Pigments
PMU Needles & Cartridges
Microblading Needles
Eyelash Extensions
Lash Adhesives
Cosmetic Products
Skincare Products
Disposable Salon Products
Sterile Products
Opened Electrical Beauty Tools
This policy protects the safety and health of all customers.
Electrical Machines & Salon Equipment
Electrical machines, salon furniture, and professional equipment cannot be returned after delivery unless:
The wrong product was sent by Lumera Professional.
The item arrived damaged during shipping.
The product has a verified manufacturing defect upon arrival.
Products showing signs of misuse, accidental damage, improper installation, water damage, electrical damage, unauthorized repair, or normal wear and tear are not covered.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, you must notify us within 24 hours of delivery.
To process your claim, please provide:
Order Number
Clear photos of the package
Photos or videos showing the issue
Photos of the shipping label
Claims submitted after 24 hours may not be accepted.
After verification, we may provide:
A replacement product
Store credit
A refund (only if a replacement is unavailable)
Refunds are only issued if:
We shipped the wrong product.
The product is confirmed to have a manufacturing defect.
Your order cannot be fulfilled due to stock unavailability.
Refunds are NOT provided for:
Change of mind
Incorrect orders placed by the customer
Personal preference
Minor packaging imperfections
Delays caused by courier services
Incorrect shipping information provided by the customer
Order Cancellation
Orders may only be cancelled before they are packed or dispatched.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
Warranty
Selected electrical products include a manufacturer's warranty where applicable.
The warranty does not cover:
Physical damage
Drops or impacts
Water damage
Voltage fluctuations
Improper use
Unauthorized repairs
Normal wear and tear
Warranty terms vary by manufacturer and product.
Customer Responsibility
Before placing your order, please ensure:
Product specifications are correct.
The selected model, color, size, and quantity are correct.
Your shipping address and contact details are accurate.
Lumera Professional is not responsible for customer ordering errors.
Right to Refuse
Lumera Professional reserves the right to refuse any return, refund, exchange, or warranty claim that does not comply with this policy.
Our decision regarding eligibility for returns, refunds, or exchanges is final.
Contact Us
For questions regarding your order, please contact us:
Lumera Professional
Email:[email protected]
Website: https://lumeraprofessionals.com
Please include your Order Number when contacting us for faster assistance.
